FAQ

Where are you located?
We are at 747 N. LaSalle, 3rd floor. The building on is east side of Lasalle Blvd and just south of Chicago Avenue, between the always open AALL Currency Exchange and the yummy Café Iberico.

Do you have parking?
There is plenty of meter parking in the area. It costs $2.50 for one hour. There are also several parking lots, the closest one is on the South side of Chicago Avenue between LaSalle and Wells.

What is your cancellation policy?
When an appointment is made, we reserve a treatment room and a therapist for the exclusive use of our client. If the client does not arrive or if there is no sufficient notice so that we can make the room and therapist available, there is lost income for both the therapist and the business. For this reason, we have a 6-hour cancellation policy. If the six-hour window is not observed, we charge the full amount to the credit card on file.

Is gratuity expected? Can I tip on credit card, or does it need to be cash?
Gratuity is not expected but is always appreciated. Most clients tip an average of 15%-20% on the price of massage. Gratuity may be in cash, or be charged on credit card. For cash tips we suggest that you use the tip envelopes found at the front desk.

I noticed "student intern massages" on the services list. What are those?
We are an affiliate of The New School for Massage, and do the scheduling for their student clinic. Student intern appointments take place at The New School for Massage location, at 800 N. Wells St, one block away from the River North Massage Therapy Center. Please see the policy page for an explanation of student appointments.

Are there showers in your facility?
We do not have showers.

Do you participate in deals such as GroupOn, YouSwoop, Living Social, etc?
We don't. The pricing model that most of these entities use does not work with our pricing structure. We do have monthly specials and impromptu offers that are announced on our website, facebook page, and through our mailing list.

Do you accept SpaFinder gift cards?
We do. Please note that Spa Finder gift cards/certificates cannot be used with any monthly specials, advertised deals, membership plans, or to pay for student intern treatments.