COVID-19 Ferquently Asked Questions
How are you going to protect me from COVID-19?
Please remember that, even though Illinois is re-opening, the virus is still out there and the risk is real. Before making an appointment to get your haircut, or get your teeth cleaned, or get a massage, you must consider the risks.
On our end, we have made some changes to reduce those risks. Some of the changes you will notice, and some you will not.
Changes that you will notice during Phase 3:
Changes that you may not notice:
Important:we ask that you do not come in if you are sick, or if you have been around someone who is sick. If you are coughing, sneezing, have runny eyes, the therapist will not work on you. If you have allergies, please make sure to take allergy medicine before coming in.
Please remember that, even though Illinois is re-opening, the virus is still out there and the risk is real. Before making an appointment to get your haircut, or get your teeth cleaned, or get a massage, you must consider the risks.
On our end, we have made some changes to reduce those risks. Some of the changes you will notice, and some you will not.
Changes that you will notice during Phase 3:
- there are no seats in our waiting area. We ask that you arrive just a couple minutes before your appointment time; do not arrive early and you cannot stay past the end of your appointment
- When you arrive on our floor, wait outside the clinic area. The receptionist will come out and take your temperature before entering
- masks or face coverings are required for therapists and clients
- when booking appointments online, they will be in "requested" status and will need to be confirmed by us
- all appointments must be prepaid ahead of the appointment time using the credit card on file (or account sessions, if you are a member)
- we do not accept cash payments; also, we cannot make change for tips. You are welcome to bring cash to tip your therapist, or tip on your card.
- there is a waiver form that we will ask you to sign each time
Changes that you may not notice:
- air purifier in every treatment room
- touchless trash cans
- new cleaning protocols
- safety measures
- disinfectants
- therapist dress codes
- updated massage protocols
- no talking/very limited talking during the massage
- no hot/wet towels used during sessions
- your therapist will not shake your hand when they greet you
Important:we ask that you do not come in if you are sick, or if you have been around someone who is sick. If you are coughing, sneezing, have runny eyes, the therapist will not work on you. If you have allergies, please make sure to take allergy medicine before coming in.