FAQ - General Questions
Where are you located?
We are at 747 N. LaSalle, 3rd floor. The building on is east side of Lasalle Blvd and just south of Chicago Avenue, between the always open AALL Currency Exchange and the yummy Café Iberico.
Do you take walk-ins?
For the safety of our clients and guest we cannot accommodate walk-ins. We can, however, accommodate appointments with short-notice; please call us at 312-854-2834 to schedule your appointment or visit our online schedule.
Do you sell massage products?
We do not.
Do you have parking?
There is plenty of meter parking in the area. It costs $4 for one hour. There are also several parking lots, the closest one is on the South side of Chicago Avenue between LaSalle and Wells.
What is your cancellation policy?
When an appointment is made, we reserve a treatment room and a therapist for the exclusive use of our client. Late cancellations and no-shows present lost income situations as our staff's time and resources allocated to the scheduled sessions cannot be recovered. We have implemented a fair cancellation policy to protect our business, our staff, and our customers.
Massage appointments: we must receive notice of cancellation, or rescheduling, at least 12 hours before the scheduled appointment time. If such notice is not received, a cancellation fee will be charged as follows, regardless of the reason and regardless of whether the cancelled appointment gets re-booked: Student clinic appointments and sessions less than 60 minutes: $20; 60-minute appointments: $30; 75-minute appointments: $45, 90-minute appointments or longer: $60.
Fitness/Wellness classes: we must receive notice of cancellation, or rescheduling, at least 12 hours before the scheduled class time. If such notice is not received, a $10 cancellation fee will be charged.
Massage Workshops: we must receive notice of cancellation, or rescheduling, at least 24 hours before the scheduled workshop time. If such notice is not received, a $20 cancellation fee will be charged regardless of the cancellation reason.
The cancellation policy also applies to appointments that are cancelled for the purpose of being rescheduled.
No shows get charged the full service price.
Is gratuity expected? Can I tip on credit card, or does it need to be cash?
Gratuity is not expected but is always appreciated. Most clients tip an average of 15%-20% on the price of massage. Gratuity may be in cash, or be charged on credit card. For cash tips we suggest that you use the tip envelopes found at the front desk.
I noticed "student intern massages" on the services list. What are those?
We are an affiliate of The New School for Massage, and do the scheduling for their student clinic. Student intern appointments are performed at our location and are supervised by a New School for Massage instructor. Please see the policy page for an explanation of student appointments.
Are there showers in your facility?
We do not have showers.
Do you accept SpaFinder gift cards?
We do. Please note that Spa Finder gift cards/certificates cannot be used with any monthly specials, advertised deals, membership plans, or to pay for student intern treatments.
We are at 747 N. LaSalle, 3rd floor. The building on is east side of Lasalle Blvd and just south of Chicago Avenue, between the always open AALL Currency Exchange and the yummy Café Iberico.
Do you take walk-ins?
For the safety of our clients and guest we cannot accommodate walk-ins. We can, however, accommodate appointments with short-notice; please call us at 312-854-2834 to schedule your appointment or visit our online schedule.
Do you sell massage products?
We do not.
Do you have parking?
There is plenty of meter parking in the area. It costs $4 for one hour. There are also several parking lots, the closest one is on the South side of Chicago Avenue between LaSalle and Wells.
What is your cancellation policy?
When an appointment is made, we reserve a treatment room and a therapist for the exclusive use of our client. Late cancellations and no-shows present lost income situations as our staff's time and resources allocated to the scheduled sessions cannot be recovered. We have implemented a fair cancellation policy to protect our business, our staff, and our customers.
Massage appointments: we must receive notice of cancellation, or rescheduling, at least 12 hours before the scheduled appointment time. If such notice is not received, a cancellation fee will be charged as follows, regardless of the reason and regardless of whether the cancelled appointment gets re-booked: Student clinic appointments and sessions less than 60 minutes: $20; 60-minute appointments: $30; 75-minute appointments: $45, 90-minute appointments or longer: $60.
Fitness/Wellness classes: we must receive notice of cancellation, or rescheduling, at least 12 hours before the scheduled class time. If such notice is not received, a $10 cancellation fee will be charged.
Massage Workshops: we must receive notice of cancellation, or rescheduling, at least 24 hours before the scheduled workshop time. If such notice is not received, a $20 cancellation fee will be charged regardless of the cancellation reason.
The cancellation policy also applies to appointments that are cancelled for the purpose of being rescheduled.
No shows get charged the full service price.
Is gratuity expected? Can I tip on credit card, or does it need to be cash?
Gratuity is not expected but is always appreciated. Most clients tip an average of 15%-20% on the price of massage. Gratuity may be in cash, or be charged on credit card. For cash tips we suggest that you use the tip envelopes found at the front desk.
I noticed "student intern massages" on the services list. What are those?
We are an affiliate of The New School for Massage, and do the scheduling for their student clinic. Student intern appointments are performed at our location and are supervised by a New School for Massage instructor. Please see the policy page for an explanation of student appointments.
Are there showers in your facility?
We do not have showers.
Do you accept SpaFinder gift cards?
We do. Please note that Spa Finder gift cards/certificates cannot be used with any monthly specials, advertised deals, membership plans, or to pay for student intern treatments.
