FAQ - General Questions
Where are you located?
We are at 40 E Huron St, 2nd floor. The building is on the northeast side of Huron and Wabash. The entrance is on Huron, to the right of Cafe L'Appetito. Use the directory keypad to call us, and we'll buzz you in.
Do you take walk-ins?
For the safety of our clients and guest we cannot accommodate walk-ins. We can, however, accommodate appointments with short-notice; please call us at 312-854-2834 to schedule your appointment or visit our online schedule.
Do you sell massage products?
We do not.
Do you have parking?
There's metered street parking along with several nearby garages.
We validate at the garage on 1 West Superior. There are two entrances: (1) State Street between Huron and Superior, (2) Superior Street between Dearborn and State. Bring the ticket to our front desk, and we will have you pay for your validation sticker. If you do not receive a sticker from our front desk, we cannot guarantee the validated rate. Use the validated sticker to exit the garage (do not use the pay box). The parking pricing for the validated lot is as follows:
3 hours - $9, 6 hours - $11, 12 hours - $16.
What is your cancellation policy?
We have a 12-hour cancellation policy that applies to cancelled and rescheduled appointments, regardless of the reason. Please see https://www.rivernorthmassage.com/policies.html
Is gratuity expected? Can I tip on credit card, or does it need to be cash?
Gratuity is greatly appreciated. Most clients tip an average of 15%-20% on the price of massage. Gratuity may be in cash, or be charged on credit card. For cash tips we suggest that you use the tip envelopes found at the front desk.
I noticed "student intern massages" on the services list. What are those?
We are an affiliate of The New School for Massage, and do the scheduling for their student clinic. Student intern appointments are performed at our location and are supervised by a New School for Massage instructor. Please see the policy page for an explanation of student appointments.
Are there showers in your facility?
We do not have showers.
We are at 40 E Huron St, 2nd floor. The building is on the northeast side of Huron and Wabash. The entrance is on Huron, to the right of Cafe L'Appetito. Use the directory keypad to call us, and we'll buzz you in.
Do you take walk-ins?
For the safety of our clients and guest we cannot accommodate walk-ins. We can, however, accommodate appointments with short-notice; please call us at 312-854-2834 to schedule your appointment or visit our online schedule.
Do you sell massage products?
We do not.
Do you have parking?
There's metered street parking along with several nearby garages.
We validate at the garage on 1 West Superior. There are two entrances: (1) State Street between Huron and Superior, (2) Superior Street between Dearborn and State. Bring the ticket to our front desk, and we will have you pay for your validation sticker. If you do not receive a sticker from our front desk, we cannot guarantee the validated rate. Use the validated sticker to exit the garage (do not use the pay box). The parking pricing for the validated lot is as follows:
3 hours - $9, 6 hours - $11, 12 hours - $16.
What is your cancellation policy?
We have a 12-hour cancellation policy that applies to cancelled and rescheduled appointments, regardless of the reason. Please see https://www.rivernorthmassage.com/policies.html
Is gratuity expected? Can I tip on credit card, or does it need to be cash?
Gratuity is greatly appreciated. Most clients tip an average of 15%-20% on the price of massage. Gratuity may be in cash, or be charged on credit card. For cash tips we suggest that you use the tip envelopes found at the front desk.
I noticed "student intern massages" on the services list. What are those?
We are an affiliate of The New School for Massage, and do the scheduling for their student clinic. Student intern appointments are performed at our location and are supervised by a New School for Massage instructor. Please see the policy page for an explanation of student appointments.
Are there showers in your facility?
We do not have showers.